Order FAQs

Where is my order?

Once your order is shipped, we will send you a confirmation email which will have a Royal Mail tracking number. If you have trouble or haven't received your products on time, you can contact our friendly delivery team by email at malts@intervino.co.uk.

When can I expect my order?

Shipping takes approximately 3-5 business days. We'll notify you once your order is dispatched, and you can track it using the Royal Mail tracking number we provide.

I’ve noticed a mistake! Can I change my order?

We can amend your details and address, you just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team at malts@intervino.co.uk or call 01507 602101 (our offices are open 9:00 am – 5:00 pm Monday to Friday).

How can I pay?

We accept all major UK Debit and Credit cards.

Can I order items to be delivered outside the UK?

Unfortunately, we are unable to ship internationally and can only deliver within the UK.

What if my order is incorrect/damaged on delivery

If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact us at malts@intervino.co.uk or call 01507 602101. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you or offer you a replacement.

I’m having trouble placing my order

If you are having trouble navigating the site, placing your order or are experiencing issues with how the site is displaying please email us malts@intervino.co.uk and let us know what you are experiencing.

I want to send my purchase as a gift, can you email me an invoice and not include it in the delivery?

You just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team by email at malts@intervino.co.uk or call 01507 602101 (our offices are open 9:00 am – 5:00 pm Monday to Friday).

Product FAQs

I have a question about a specific brand, where can I find answers?

We have loads of information about all of our brands, start exploring them from Our Whisky Brands 

I’m not sure I know what to buy, where can I find out more?

Whisky is so unique, and there are so many for you to explore! You can start learning from our Guide To Whisky

I have a question about a distillery, where can I get more information?

The rare character of each whisky is brought to life by our distilleries. Whether you are looking for something specific or planning your next adventure in Scotland, start your experience at Visit a Distillery

Can I purchase whisky accessories separately on malts.com?

We don’t currently offer any accessories for sale at this time. Promotional materials and accessories included packages are only produced and sold as shown on the site.

The product I want isn’t available, where can I find out when it will be?

Let us know what you were looking for malts@intervino.co.uk and we can tell you when it should be available again.

Can I preorder a bottle that is not available yet or reserve a bottle to buy later?

All sales are first come first served once the stock is available online. We cannot hold or reserve stock at this time however we continue to assess demand and continuously improve our processes to meet our customer needs.

I can’t find the answer I was looking for, can someone help me?